Course Description

This course provides an overview of benchmarking principles and common approaches, and an emphasis on how organizations leverage benchmarking to focus, guide, and realize value-driven improvement and change. This course is self-paced and offers office hours for questions. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Curriculum

  • 1

    UPB - 1 Introduction & Stage Setting

    • UPB - 1.1 Moderator/Trainer Introduction Video

    • UPB-1.2 APQC Course Completion Requirements

    • UPB - 1.3 Overview of APQCs Benchmarking Methodology

    • UPB - 1.4 Learning Objectives
  • 2

    UPB - 2 Benchmarking Overview & Principles

    • UPB - 2.1 What Is Benchmarking?

    • UPB - 2.2 How Organizations Leverage Benchmarking

    • UPB - 2.3 Why Organizations Benchmark

    • UPB - 2.4 Benchmarking Is Not

    • UPB - 2.5 Quiz #1

    • UPB - 2.6 Case Study - Download and Video

    • UPB - 2.7 EMC Case Study

    • UPB - 2.8 How Dell and EMC Improved Process Management With Benchmarking

    • UPB - 2.9 Continuous Learning

    • UPB - 2.10 Benchmarking Reinforces Change

    • UPB - 2.11 Quiz #2
  • 3

    UPB - 3 Benchmarking Takes Many Forms

    • UPB - 3.1 Benchmarking Forms

    • UPB - 3.2 Benchmarking Forms KPIs

    • UPB - 3.3 Applications of Benchmarking

    • UPB - 3.4 Benchmarking Forms - Competitive

    • UPB - 3.5 Connecting the Dots
  • 4

    UPB - 4 Putting Benchmarking into Perspective

    • UPB - 4.1 Key Considerations

    • UPB - 4.2 Business Trends

    • UPB - 4.3 Cost of Not Knowing

    • UPB - 4.4 What Is the Right Performance?

    • UPB - 4.5 A Detailed View of APQC’s Benchmarking Methodology

    • UPB - 4.6 Allocation of Responsibilities

    • UPB - 4.7 Why Organizations Benchmark & What To Do With the Data

    • UPB - 4.8 Quiz #3
  • 5

    UPB - 5 Highlights and Wrap-Up

    • UPB - 5.1 Close-Out Video

    • UPB - 5.2 Course Evaluation