Aligning Knowledge Management Activities to Business Outcomes
Barbara Fillip, Director of Knowledge Management, Chemonics International
“Being walked through the process with a mix of presentations and relevant activities during this course was better than if I had just accessed the materials on my own.”
Process Design Essentials
Zakareya Alalawi, Head of Information Technology, Social Care & Minors Affairs Foundation
"This course is excellent. I learned so many new techniques to define, scope, analysis, and document a process to meet all stakeholders needs."
Aligning Knowledge Management Activities to Business Outcomes
Nicole Balliette, Sr. Advisor, Catholic Relief Services
“The explanations of the tools/resources from facilitators and concrete example shared by them and other participants was very beneficial.”