Course Description

This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities. Participants in this course will learn about the process lifecycle and how the Seven Tenets of Process Management guide mature process practices. Get details and examples for each of the seven tenets and learn how these tenets work together to build a strong process management approach. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.


  • 1

    PME-1 Introduction and Stage Setting

    • PME-1.1 Introduction Video

    • PME-1.2 APQC Course Completion Requirements

    • PME-1.3 APQC's Process Management and Improvement Approach

    • PME-1.4 Learning Objectives

  • 2

    PME-2 Process Management

    • PME-2.1 What Is A Process?

    • PME-2.2 Understanding Process Management

    • PME-2.3 APQC's Seven Tenets Explained

    • PME-2.4 A Quick Look Within Each Tenet

    • PME-2.5 The Journey of Process Management

    • PME-2.6 Quiz

  • 3

    PME-3 Strategic Alignment

    • PME-3.1 Introduction

    • PME-3.2 Strategic Alignment In Detail

    • PME-3.3 Strategic Alignment Matrix

    • PME-3.4 Strategic Alignment Matrix Guide

    • PME-3.5 A Best Practice View of Strategic Alignment

    • PME-3.6 Quiz

  • 4

    PME-4 Governance

    • PME-4.1 Governance Overview

    • PME-4.2 Governance

    • PME-4.3 Process Management Is A Team Sport

    • PME-4.4 Process Roles

    • PME-4.5 Governance Model

    • PME-4.6 Quiz

  • 5

    PME-5 Process Models

    • PME-5.1 Models Capture "What" and "How"

    • PME-5.2 Process Frameworks Connect The Enterprise

    • PME-5.3 Frameworks and Visibility Are Key For End-to-End Processes

    • PME-5.4 Example Of Frameworks In Action

    • PME-5.5 Process Models Document Essential Process Knowledge

    • PME-5.6 Quiz

  • 6

    PME-6 Change Management

    • PME-6.1 Introduction

    • PME-6.2 People, People, People

    • PME-6.3 The Change Management Question

    • PME-6.4 Training

    • PME-6.5 Develop A Plan

    • PME-6.6 A Best Practice Example to Manage Process Change

    • PME-6.7 Quiz

  • 7

    PME-7 Process Performance

    • PME-7.1 Process Performance Intro

    • PME-7.2 Process Performance

    • PME-7.3 Process Measures

    • PME-7.4 Quiz

  • 8

    PME-8 Process Improvement

    • PME-8.1 Process Improvement Intro

    • PME-8.2 Process Improvement Never Ends

    • PME-8.3 How To Avoid Random Acts Of Improvement

    • PME-8.4 Manage Process Improvement Like A Project

    • PME-8.5 Quiz

  • 9

    PME-9 Tools & Technology

    • PME-9.1 Tools & Technology Intro

    • PME-9.2 Tools & Technology

    • PME-9.3 Technology As An Enabler And Accelerator

    • PME-9.4 Quiz

  • 10

    PME-10 Highlights and Wrap-Up

    • PME-10.1 Summary

    • PME-10.2 Lessons Learned

    • PME-10.3 Additional Examples

    • PME-10.4- 7 Tenets

  • 11

    PME-11 Highlights and Wrap-Up

    • PME-11.1 Close-Out Video

    • PME - 11.2 Course Evaluation