Process Management Essentials
Course Type: Self-Paced | Course Level: Beginner
Average Time to Complete: 3.5 to 5 Hours | Credits Earned: .4 CEUs
This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities. Participants in this course will learn about the process lifecycle and how the Seven Tenets of Process Management guide mature process practices. Get details and examples for each of the seven tenets and learn how these tenets work together to build a strong process management approach. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
PME-1.1 Introduction Video
PME-1.2 APQC Course Completion Requirements
PME-1.3 APQC's Process Management and Improvement Approach
PME-1.4 Learning Objectives
PME-2.1 What Is A Process?
PME-2.2 Understanding Process Management
PME-2.3 APQC's Seven Tenets Explained
PME-2.4 A Quick Look Within Each Tenet
PME-2.5 The Journey of Process Management
PME-2.6 Quiz
PME-3.1 Introduction
PME-3.2 Strategic Alignment In Detail
PME-3.3 Strategic Alignment Matrix
PME-3.4 Strategic Alignment Matrix Guide
PME-3.5 A Best Practice View of Strategic Alignment
PME-3.6 Quiz
PME-4.1 Governance Overview
PME-4.2 Governance
PME-4.3 Process Management Is A Team Sport
PME-4.4 Process Roles
PME-4.5 Governance Model
PME-4.6 Quiz
PME-5.1 Models Capture "What" and "How"
PME-5.2 Process Frameworks Connect The Enterprise
PME-5.3 Frameworks and Visibility Are Key For End-to-End Processes
PME-5.4 Example Of Frameworks In Action
PME-5.5 Process Models Document Essential Process Knowledge
PME-5.6 Quiz
PME-6.1 Introduction
PME-6.2 People, People, People
PME-6.3 The Change Management Question
PME-6.4 Training
PME-6.5 Develop A Plan
PME-6.6 A Best Practice Example to Manage Process Change
PME-6.7 Quiz
PME-7.1 Process Performance Intro
PME-7.2 Process Performance
PME-7.3 Process Measures
PME-7.4 Quiz
PME-8.1 Process Improvement Intro
PME-8.2 Process Improvement Never Ends
PME-8.3 How To Avoid Random Acts Of Improvement
PME-8.4 Manage Process Improvement Like A Project
PME-8.5 Quiz
PME-9.1 Tools & Technology Intro
PME-9.2 Tools & Technology
PME-9.3 Technology As An Enabler And Accelerator
PME-9.4 Quiz
PME-10.1 Summary
PME-10.2 Lessons Learned
PME-10.4- 7 Tenets
PME-11.1 Close-Out Video
PME - 11.2 Course Evaluation