Course Description and Curriculum

Research shows that process frameworks are an important part of the essential infrastructure for any successful process-managed organization. In this course, the structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value driven purposes will also be discussed. During this course, you will learn how to adopt or tailor a process framework for your organization, including APQC's own Process Classification Framework®, and apply a process framework within your organization to improve process management, content management, and benchmarking.

  • 1

    PFE - 1 Introduction & Stage Setting

    • PFE - 1.1 Introduction

    • PFE - 1.2 Process Framework Essentials

    • PFE - 1.3 Agenda

    • PFE - 1.4 APQC's Process Management and Process Improvement Approach

    • PFE - 1.5 A Process Definition

    • PFE - 1.6 History of the PCF

  • 2

    PFE - 2 What Is a Process Framework?

    • PFE - 2.1 Process Frameworks Anchor the Enterprise

    • PFE - 2.2 PCF Analogies

    • PFE - 2.3 What Is A Process Framework?

    • PFE - 2.4 Develop and Train Employees

    • PFE - 2.5 SCOR Framework Lead In

    • PFE - 2.6 SCOR Framework

    • PFE - 2.7 Quiz #1

  • 3

    PFE - 3 How To Leverage A Framework

    • PFE - 3.1 Primary Uses For A Process Framework

    • PFE - 3.2 Process Standardization

    • PFE - 3.3 Process Governance

    • PFE - 3.4 Capture How Work Gets Done

    • PFE - 3.5 Content Management & Benchmarking

    • PFE - 3.6 Quiz #2

  • 4

    PFE - 4 Customizing A Framework

    • PFE - 4 .1 Customizing A Framework

    • PFE - 4.2 Steps To Customize A Framework

  • 5

    PFE - 5 MosaiQ - Customizing Tool

    • PFE - 5.1 MosaiQ

    • PFE - 5.2 MosaiQ Demonstration

  • 6

    PFE - 6 Highlights & Wrap-Up

    • PFE - 6.1 Where Do I Go From Here?

    • PFE - 6.2 Quiz #3

    • PFE - 6.3 Highlights & Wrap-Up

    • PFE - 6.4 Course Evaluation

Instructor(s)

Senior Project Manager

Jonathan Kraft

As a project manager for APQC’s Advisory Service team, Jonathan Kraft manages, researches, and reports on custom benchmarks, both quantitative and qualitative, as well as supports client projects focused on assessing and developing process management and knowledge management strategies and programs.