Course Description

In this course, the structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value driven purposes will also be discussed. You will also learn how to adopt or tailor a process framework for your organization, including APQC's own Process Classification Framework®, and apply a process framework within your organization to improve process management, content management, and benchmarking. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for its this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Curriculum

  • 1

    PFE - 1 Introduction & Stage Setting

    • PFE - 1.1 Introduction

    • PFE-1.2 APQC Course Completion Requirements

    • PFE - 1.3 Process Framework Essentials

    • PFE - 1.4 Agenda

    • PFE - 1.5 APQC's Process Management and Process Improvement Approach

    • PFE - 1.6 A Process Definition

    • PFE - 1.7 History of the PCF
  • 2

    PFE - 2 What Is a Process Framework?

    • PFE - 2.1 Process Frameworks Anchor the Enterprise

    • PFE - 2.2 PCF Analogies

    • PFE - 2.3 What Is A Process Framework?

    • PFE - 2.4 Develop and Train Employees

    • PFE - 2.5 SCOR Framework Lead In

    • PFE - 2.6 SCOR Framework

    • PFE - 2.7 Quiz #1
  • 3

    PFE - 3 How To Leverage A Framework

    • PFE - 3.1 Primary Uses For A Process Framework

    • PFE - 3.2 Process Standardization

    • PFE - 3.3 Process Governance

    • PFE - 3.4 Capture How Work Gets Done

    • PFE - 3.5 Content Management & Benchmarking

    • PFE - 3.6 Quiz #2
  • 4

    PFE - 4 Customizing A Framework

    • PFE - 4 .1 Customizing A Framework

    • PFE - 4.2 Steps To Customize A Framework
  • 5

    PFE - 5 Highlights & Wrap-Up

    • PFE - 5.1 Where Do I Go From Here?

    • PFE - 5.2 Quiz #3

    • PFE - 5.3 Highlights & Wrap-Up

    • PFE - 5.4 Course Evaluation