Course Description

In this course, participants develop process definition and modeling skills using tools such as process definition documents, SIPOC models, and RACI charts. Participants will learn the theory behind the tools and their practical application.

Participants in this course will learn how to:

  • Demonstrate understanding of how to scope a process
  • Conduct the essential analysis to design a process for purpose and fit
  • Document a process to meet the differing needs of the varied stakeholders of the process


Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course Curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements
  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording

    • 2.3 Testing Your Learnings
  • 3

    Chapter 3 - Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources: Articles and Templates