APQC Academy

This course will focus on how to identify, prioritize, and select the “right” improvement opportunities. It is not simply a matter of fixing what “is broken,” but rather understanding what the business needs are, then developing solutions that will make a significant impact. During this course, participants will learn how to identify, assess, and select process improvements, pick the right improvement approach and manage the change process, and integrate and align different improvement initiatives across the organization.

This course includes :

1. Introduction and Stage Setting
   Level set on foundation principles to include APQC's 7 Seven Tenets of Process Management and Process Lifecycle
2. Process Improvement Definition
   Discussion on Process Improvement Approaches, and the use of Process Maturity Models, and Process Classification Frameworks
3. Identifying Process Improvement Opportunities
   Leveraging Process Analysis Techniques and collaboration with stakeholders to identify potential improvements
4. Assess and Prioritize Opportunities
   Techniques to evaluate, prioritize, and select improvements aligned to business value and stakeholder needs.
5. Develop the Roadmap and Implement Process Improvement Opportunities
   Planning and managing improvement projects and tips for success
6. Highlights & Wrap-Up
   Summary, final thoughts, and takeaways

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].