Knowledge Elicitation
Course Type: Self-Paced | Course Level: Beginner
Average Time to Complete: 3.5 to 5 Hours | Credits Earned: .4 CEUs
Knowledge elicitation is a key step in APQC’s transfer of knowledge approach. This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will explore the common ways to identify critical knowledge and the roles most effective in a structured knowledge elicitation and transfer event.
Participants completing this course will be able to:
As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Knowledge Elicitation - 1.1 Introduction Video
Knowledge Elicitation - 1.2 APQC Course Completion Requirements
Knowledge Elicitation - 1.3 Learning Outcomes
Knowledge Elicitation - 2.1 Definition of Knowledge Management
Knowledge Elicitation - 2.2 APQC's Knowledge Flow Process
Knowledge Elicitation - 2.3 Importance of Elicitation and Transfer
Knowledge Elicitation - 2.4 Opportunities and Priorities for KM
Knowledge Elicitation - 2.5 Business Case for Knowledge Elicitation and Transfer
Knowledge Elicitation - 2.6 Quiz #1
Knowledge Elicitation - 3.1 Knowledge Management Approaches and Techniques
Knowledge Elicitation - 3.2 Ways to Transfer Knowledge
Knowledge Elicitation - 3.3 Enabling the Knowledge Flow Process
Knowledge Elicitation - 3.4 Is Your Organization Ready?
Knowledge Elicitation - 3.4a Readiness Assessment
Knowledge Elicitation - 3.5 Factors to Consider
Knowledge Elicitation - 3.6 Key Steps to Elicit and Capture Knowledge
Knowledge Elicitation - 3.7 Quiz #2
Knowledge Elicitation - 4.1 Identifying Knowledge
Knowledge Elicitation - 4.2 Where to Find Critical Knowledge
Knowledge Elicitation - 4.3 Best Practices for Knowledge Identification
Knowledge Elicitation - 4.4 Knowledge Loss Risk Matrix
Knowledge Elicitation - 4.5 Are We Focused on the Right Knowledge?
Knowledge Elicitation - 4.6 Quiz #3
Knowledge Elicitation - 5.1 Collecting Knowledge
Knowledge Elicitation - 5.2 Best Practices for Knowledge Capture
Knowledge Elicitation - 5.3 Collect Role Specific Knowledge
Knowledge Elicitation - 5.4 Tools to Support Knowledge Capture
Knowledge Elicitation - 5.5 Getting Started
Knowledge Elicitation - 5.6 Quiz #4
Knowledge Elicitation - 6.1 Formal Knowledge Elicitation
Knowledge Elicitation - 6.2 Outline for Knowledge Elicitation Sessions
Knowledge Elicitation - 6.3 Engaging Stakeholders
Knowledge Elicitation - 6.4 Roles
Knowledge Elicitation - 6.5 Quiz #5
Knowledge Elicitation - 6.6 Before the Session
Knowledge Elicitation - 6.7 Before the Session: Know Your Audience
Knowledge Elicitation - 6.8 During the Session
Knowledge Elicitation - 6.9 Conducting the Session
Knowledge Elicitation - 6.10 Facilitation Tips
Knowledge Elicitation - 6.11 During the Session: Recognize Nonverbal Signs
Knowledge Elicitation - 6.12 After the Session
Knowledge Elicitation - 6.13 Quiz #6
Knowledge Elicitation - 7.1 Curation and Analysis of Elicited Knowledge
Knowledge Elicitation - 7.2 Confirm Knowledge Needs and Gaps
Knowledge Elicitation - 7.3 Action Planning
Knowledge Elicitation - 7.4 Determine Level of Transfer Required
Knowledge Elicitation - 8.0 Wrap Up
Knowledge Elicitation - 8.1 Additional Resource #1
Knowledge Elicitation - 8.2 Additional Resource #2
Knowledge Elicitation - 8.3 Course Evaluation