Course Description

Knowledge elicitation is a key step in APQC’s transfer of knowledge approach. This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will explore the common ways to identify critical knowledge and the roles most effective in a structured knowledge elicitation and transfer event.

Participants completing this course will be able to:

  • Explain how knowledge elicitation and knowledge transfer activities enable APQC's knowledge flow processes
  • Build the business case for eliciting, capturing, and transferring knowledge by identifying the drivers for success
  • Differentiate between various knowledge management approaches and how knowledge elicitation supports each
  • Assess their organization's readiness for knowledge elicitation and transfer
  • Use APQC’s proven knowledge elicitation techniques and tools 



As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Course curriculum

  • 1

    Knowledge Elicitation-1 Introduction and Stage Setting

    • Knowledge Elicitation - 1.1 Introduction Video

    • Knowledge Elicitation - 1.2 APQC Course Completion Requirements

    • Knowledge Elicitation - 1.3 Learning Outcomes
  • 2

    Knowledge Elicitation-2 Overview of Knowledge Management

    • Knowledge Elicitation - 2.1 Definition of Knowledge Management

    • Knowledge Elicitation - 2.2 APQC's Knowledge Flow Process

    • Knowledge Elicitation - 2.3 Importance of Elicitation and Transfer

    • Knowledge Elicitation - 2.4 Opportunities and Priorities for KM

    • Knowledge Elicitation - 2.5 Business Case for Knowledge Elicitation and Transfer

    • Knowledge Elicitation - 2.6 Quiz #1
  • 3

    Knowledge Elicitation-3 Knowledge Elicitation and Transfer Readiness

    • Knowledge Elicitation - 3.1 Knowledge Management Approaches and Techniques

    • Knowledge Elicitation - 3.2 Ways to Transfer Knowledge

    • Knowledge Elicitation - 3.3 Enabling the Knowledge Flow Process

    • Knowledge Elicitation - 3.4 Is Your Organization Ready?

    • Knowledge Elicitation - 3.4a Readiness Assessment

    • Knowledge Elicitation - 3.5 Factors to Consider

    • Knowledge Elicitation - 3.6 Key Steps to Elicit and Capture Knowledge

    • Knowledge Elicitation - 3.7 Quiz #2
  • 4

    Knowledge Elicitation-4 Getting Started - Identify and Prioritize Knowledge

    • Knowledge Elicitation - 4.1 Identifying Knowledge

    • Knowledge Elicitation - 4.2 Where to Find Critical Knowledge

    • Knowledge Elicitation - 4.3 Best Practices for Knowledge Identification

    • Knowledge Elicitation - 4.4 Knowledge Loss Risk Matrix

    • Knowledge Elicitation - 4.5 Are We Focused on the Right Knowledge?

    • Knowledge Elicitation - 4.6 Quiz #3
  • 5

    Knowledge Elicitation-5 Best Practices and Tools for Capturing Critical Knowledge

    • Knowledge Elicitation - 5.1 Collecting Knowledge

    • Knowledge Elicitation - 5.2 Best Practices for Knowledge Capture

    • Knowledge Elicitation - 5.3 Collect Role Specific Knowledge

    • Knowledge Elicitation - 5.4 Tools to Support Knowledge Capture

    • Knowledge Elicitation - 5.5 Getting Started

    • Knowledge Elicitation - 5.6 Quiz #4
  • 6

    Knowledge Elicitation-6 Conducting a Knowledge Elicitation Session

    • Knowledge Elicitation - 6.1 Formal Knowledge Elicitation

    • Knowledge Elicitation - 6.2 Outline for Knowledge Elicitation Sessions

    • Knowledge Elicitation - 6.3 Engaging Stakeholders

    • Knowledge Elicitation - 6.4 Roles

    • Knowledge Elicitation - 6.5 Quiz #5

    • Knowledge Elicitation - 6.6 Before the Session

    • Knowledge Elicitation - 6.7 Before the Session: Know Your Audience

    • Knowledge Elicitation - 6.8 During the Session

    • Knowledge Elicitation - 6.9 Conducting the Session

    • Knowledge Elicitation - 6.10 Facilitation Tips

    • Knowledge Elicitation - 6.11 During the Session: Recognize Nonverbal Signs

    • Knowledge Elicitation - 6.12 After the Session

    • Knowledge Elicitation - 6.13 Quiz #6
  • 7

    Knowledge Elicitation-7 What Happens after the Knowledge Elicitation Session?

    • Knowledge Elicitation - 7.1 Curation and Analysis of Elicited Knowledge

    • Knowledge Elicitation - 7.2 Confirm Knowledge Needs and Gaps

    • Knowledge Elicitation - 7.3 Action Planning

    • Knowledge Elicitation - 7.4 Determine Level of Transfer Required
  • 8

    Knowledge Elicitation-8 Wrap Up and Summary

    • Knowledge Elicitation - 8.0 Wrap Up

    • Knowledge Elicitation - 8.1 Additional Resource #1

    • Knowledge Elicitation - 8.2 Additional Resource #2

    • Knowledge Elicitation - 8.3 Course Evaluation