Knowledge Mapping
Course Type: Self-Paced | Course Level: Beginner
Average Time to Complete: 3.5 to 5 Hours | Credits Earned: 4 CEUs
This course will explain why organizations map knowledge; show critical success factors for making and analyzing maps; and demonstrate how organizations use completed maps to improve strategy and operations. Participants will build skills in this workshop by practicing the tactical steps and tools to scope and complete a knowledge map; identifying and analyzing knowledge gaps; and using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes. As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
KMP-1.1 Introduction video
FREE PREVIEWKMP-1.2 APQC Course Completion Requirements
KMP-1.3 APQC's Knowledge Management Methodology
KMP-1.4 Knowledge Mapping Course Learning Objectives
FREE PREVIEWKMP-2.1 Overview of Knowledge Mapping
KMP-2.2 Overview of Knowledge Mapping - Resources
KMP-2.3 Quiz - Overview of Knowledge Mapping
KMP-3.1 Knowledge Maps and Their Use
KMP-3.2 Types of Knowledge Maps
KMP-3.3 Quiz - Knowledge Maps
KMP-4.1 Critical Knowledge and its Impact
KMP-4.2 Sample Knowledge Mapping Questions
KMP-4.3 Critical Knowledge Resources
KMP-4.4 Quiz - Understanding Critical Knowledge
KMP-5.1 Steps to Create a Knowledge Map
KMP-5.2 Select Focus Area
KMP-5.3 Define the Value
KMP-5.4 Establish the Team
KMP-5.5 Create the Plan
KMP-5.6 Identify the Criteria
KMP-5.7 Complete the Map
KMP-5.8 Conduct Analysis
KMP-5.9 Knowledge Mapping Charter
KMP-5.10 Quiz - Knowledge Flow Mapping Technique and Best Practices
KMP-6.1 Starting the Knowledge Mapping Session
KMP-6.2 Seven Tips for Facilitating a Knowledge Mapping Session
KMP-6.3 Steps to Create a Knowledge Map
KMP-6.4 Knowledge Mapping Spreadsheet Walkthrough
KMP-6.5 Knowledge Map Example
KMP-6.6 Knowledge Mapping Template
KMP-6.7 Quiz - Conducting a Knowledge Mapping Session
KMP-7.1 Analyze, Plan, & Prioritize Improvements
KMP-7.2 Quiz - Analyzing Your Maps for Results
KMP-8.1 Examples of Knowledge Mapping in Use
KMP-8.2 Best Practices From other Organizations
KMP-8.3 Final Quiz - What Great Looks Like
KMP-8.4 APQC Knowledge Mapping Resources
KMP-9.1 Final Wrap-up
KMP - 9.2 Course Evaluation
Darcy Lemons