Course Description

Updated and Enhanced September 2024


This course will explain why organizations map knowledge; show critical success factors for making and analyzing maps; and demonstrate how organizations use completed maps to improve strategy and operations.


Participants will build skills in this course by:

  • practicing the tactical steps and tools to scope and complete a knowledge map; 
  • identifying and analyzing knowledge gaps; and
  • using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes. 


As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.