Course Description

Knowledge elicitation is a key step in APQC’s transfer of knowledge approach. This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will explore the common ways to identify critical knowledge and the roles most effective in a structured knowledge elicitation and transfer event.

Participants completing this course will be able to:

  • Explain how knowledge elicitation and knowledge transfer activities enable APQC's knowledge flow processes
  • Build the business case for eliciting, capturing, and transferring knowledge by identifying the drivers for success
  • Differentiate between various knowledge management approaches and how knowledge elicitation supports each
  • Assess their organization's readiness for knowledge elicitation and transfer
  • Use APQC’s proven knowledge elicitation techniques and tools 


Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].