Course Description and Curriculum

End-to-end (E2E) processes are the interconnected flows of work that define how we deliver our products and services. An organized approach to identifying, designing, and managing E2E processes provides visibility and clarity within the organization, helping to avoid multiple groups defining and redefining the same processes multiple ways. Knowing which E2E processes need managing and setting up an approach to keep them organized is often a challenge for organizations. During this course, you will learn how to select an E2E process approach that fits your organization, define an E2E process that leverages the power of a process framework, and avoid multiple, conflicting versions of E2E processes and their process components.

  • 1

    DETP - 1 Introduction & Stage Setting

    • DETP - 1.1 Instructor Video & Introductions

    • DETP-1.2 APQC Course Completion Requirements

    • DETP - 1.2 APQC Blog Post

    • DETP - 1.4 E2E Agenda

    • DETP - 1.5 APQC's Process Management and Process Improvement Approach

    • DETP - 1.6 Business Card Example

    • DETP - 1.7 End-to-End Process Survey Summary

  • 2

    DETP - 2 Process & Framework Fundamentals

    • DETP - 2.1 Process and Framework Fundamentals

    • DETP -2.2 A Process Definition

    • DETP - 2.3 Process Models Help With Design and Scoping

    • DETP - 2.4 Process Frameworks Anchor The Enterprise

    • DETP - 2.5 A Look Inside The Process Classification Framework

    • DETP - 2.6 Develop and Train Employees

    • DETP - 2.7 How To Access The PCF

    • DETP - 2.8 Quiz #1

  • 3

    DETP - 3 End to End (E2E) Overview

    • DETP - 3.1 End-to-End (E2E) Overview

    • DETP - 3.2 What Is An End-to-End (E2E) Process

    • DETP -3.3 Identifying E2E Processes

    • DETP - 3.4 Determine The Level Of Detail

    • DETP - 3.5 Benefits of E2E

    • DETP - 3.6 Risks Of Mis-Managing E2E

    • DETP - 3.7 E2E Processes - Order To Cash

    • DETP - 3.8 Using the PCF to Define Order to Cash (slides 23 and 24)

    • DETP - 3.9 Handoffs Are Not Always Sequential

    • DETP - 3.10 Audience Detail and Analysis

    • DETP - 3.11 Process Analysis

    • DETP - 3.12 Quiz #2

  • 4

    DETP - 4 Process Variants

    • DETP - 4.1 Process Variants

    • DETP - 4.2 Happy Path and Process Variants

  • 5

    DETP - 5 E2E Approaches

    • DETP - 5.1 E2E Approaches

    • DETP - 5.2 Approaches In Detail

    • DETP - 5.3 I2M At Hospira

    • DETP - 5.4 Alignment Example

    • DETP - 5.5 Quiz #3

  • 6

    DETP - 5 Stakeholder Involvement

    • DETP - 5.1 Stakeholder Involvement

    • DETP - 5.2 Common Barriers To Success

    • DETP - 5.3 Governance

    • DETP - 5.4 Who Is Part Of The Process/Common Process Management Roles

    • DETP - 5.5 Enable Measurement

    • DETP - 5.6 Garnering Cross-Functional Buy-In

    • DETP - 5.7 Quiz #4

  • 7

    DETP - 6 Highlights and Wrap-Up

    • DETP - 6.1 Benefits Are In Reach

    • DETP - 6.2 Benefits Take Effort To Realize

    • DETP - 6.3 Presenter Close Out Video

    • DETP - 6.4 Course Evaluation

Instructor

Senior Project Manager

Jonathan Kraft

As a project manager for APQC’s Advisory Service team, Jonathan Kraft manages, researches, and reports on custom benchmarks, both quantitative and qualitative, as well as supports client projects focused on assessing and developing process management and knowledge management strategies and programs.