Course Description

This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value-driven purposes will also be discussed. Participants will also learn how to adopt or tailor a process framework for their organizations and apply process frameworks to improve process management, content management, and benchmarking.

This course will: 

  • Discuss process fundamentals
  • Describe a process framework
  • Discuss how to leverage the framework
  • Explain how to customize the framework


Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].