Course Description

During this course you will learn how to identify, assess, and select process improvements; pick the right improvement approach and manage the change process; and integrate and align different improvement initiatives across the organization. Topics to be covered include change management, benchmarking, lean/Six Sigma, and the alignment of improvement efforts across an organization. As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.


  • 1

    PI-1 Introduction and Stage Setting

    • PI-1.1 Introduction To Process Improvement: Identifying and Prioritizing Improvement Opportunities

    • PI-1.2 APQC Course Completion Requirements

    • PI-1.3 APQC's Process Management and Improvement Approach

    • PI-1.4 APQC Process Management Life Cycle and Seven Tenets

    • PI-1.5 Learning Objectives For Process Improvement

  • 2

    PI-2 Process Improvement Definition

    • PI-2.1 Process Definition and Process Improvement Approaches

    • PI-2.2 Process Maturity and Process Improvement

    • PI-2.3 Align Improvement With a Process Classification Framework

    • PI-2.4 Quiz #1

  • 3

    PI-3 Identifying Process Improvement Opportunities

    • PI-3.1 Roadmap For Process Improvement Opportunities

    • PI-3.2 Benchmarking and Maturity Assessments

    • PI-3.3 Stakeholder Assessment and Kano Analysis

    • PI-3.4 Quiz #2 Benchmarking And Stakeholder Assessment

    • PI-3.5 Process Analysis Introduction: Affinity Analysis, Cause and Effect Thinking, and Dashboards

    • PI-3.6 Quiz #3 Affinity Analysis, Cause and Effect Analysis and Dashboards

    • PI-3.7 Heat Map Analysis and Other Analytical Techniques

    • PI -3.8 Demonstration of Heat Map

    • PI-3.9 Quiz #4 Heat Map Analysis

  • 4

    PI-4 Assess and Prioritize Opportunities

    • PI-4.1 Prioritization Purpose and Techniques

    • PI-4.2 2X2 Matrix

    • PI-4.3 Prioritized Heat Map and Value Path

    • PI-4.4 Quiz #5

  • 5

    PI-5 Develop the Roadmap and Implement Process Improvement Opportunities

    • PI-5.1 Implementing Improvement Opportunities

    • PI-5.2 Quiz #6 Project Implementation

    • PI-5.3 Tips for Success: An Addendum

  • 6

    PI-6 Highlights and Wrap-Up

    • PI-6.1 Workshop Close

    • PI - 6.2 Course Evaluation


Senior Advisor

Dewey Dorsett

Dewey joined APQC in 2015. He has been a lead consultant and senior advisor for 20+ years to both the service and manufacturing industries. His experience includes work with functions in research and development, operations, sales, supply chain, services and finance. This work has encompassed Process and Product design, Process Architecture, Scorecard development, Lean/Six Sigma Deployments, Business Process Re-design (BPR & BPM), and Supply Chain Management. His focus is on aligning change initiatives with organizational, strategic goals. Dewey also has extensive experience in performance management, team building, team facilitation and change management. Dewey is a certified Lean Six Sigma (LSS) Master Black Belt.