Knowledge Managment Basics

This learning path provides a foundational understanding and skill development for anyone that will be applying knowledge techniques to the work they or others do across an organization

Learning Path

Knowledge Management Basics

This learning path includes courses on knowledge and knowledge management best practices that work across all sizes and types of organizations. Through this learning path, you will build understanding and skills on improving work processes to become knowledge-enabled work processes and higher performance and outcomes across an organization.

Here's what you'll learn:

Understand the role of knowledge management in organizations, including its purpose, how it enables knowledge flow, and the challenges organizations face

Explore the concept of knowledge and its flow within organizations, describe different types of knowledge maps, and apply APQC’s knowledge mapping technique to improve knowledge flow

Identify critical knowledge, align and embed knowledge practices within business processes, and apply techniques that support engagement and enable change at the employee line level

Assess your organization's readiness for knowledge elicitation and transfer, and apply APQC’s knowledge elicitation techniques and tools

Explore the drivers and challenges of knowledge transfer and understand best practices for critical knowledge transfer

Start Learning Path

Enroll in this learning track and beging your journey to improving your skills.

Introduction to Knowledge Management

This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization.

Knowledge Mapping

Embedding Knowledge in the Flow of Work

Knowledge Elicitation

This course provides best practices, techniques, and tools for eliciting, capturing, and beginning the knowledge transfer process. Participants will explore common ways to identify critical knowledge and roles for structured knowledge elicitation.

Transferring Critical Knowledge

Today’s breakneck pace of change contributes to escalating concerns around knowledge transfer. The core of the KM value proposition is to make critical knowledge available when and where it’s needed.