Course Description

Knowledge elicitation is a key step in APQC’s transfer of knowledge approach. This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will explore the common ways to identify critical knowledge and the roles most effective in a structured knowledge elicitation and transfer event.

Participants completing this course will be able to:

  • Explain how knowledge elicitation and knowledge transfer activities enable APQC's knowledge flow processes
  • Build the business case for eliciting, capturing, and transferring knowledge by identifying the drivers for success
  • Differentiate between various knowledge management approaches and how knowledge elicitation supports each
  • Assess their organization's readiness for knowledge elicitation and transfer
  • Use APQC’s proven knowledge elicitation techniques and tools 



As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Course curriculum

    1. 1.1 Introduction Video

    2. 1.2 APQC Course Completion Requirements

    3. 1.3 Learning Outcomes

    1. 2.1 What is Critical Knowledge?

    2. 2.2 Examples of Critical Knowledge

    3. 2.3 Top Priorities for KM Teams

    4. 2.4 Drivers for Knowledge Transfer

    5. 2.10 Quiz #1

    1. 3.1 Getting Started

    2. 3.2 Value Proposition for Knowledge Transfer

    3. 3.3 Quiz

    4. 3.4 Drivers of Knowledge Transfer

    5. 3.5 Determine Degree of Transfer Required

    6. 3.6 Factors affecting the Degree of Transfer

    1. 4.1 Sustainable Knowledge Transfer

    2. 4.2 Prioritization Criteria for Knowledge Transfer

    3. 4.3 Approaches that Enable Knowledge Transfer

    4. 4.4 Determine the “how”

    1. 5.1 Managing Access To Critical Knowledge

    2. 5.2 Make Knowledge Broadly Accessible

    3. 5.3 Make Knowledge Access Easy

    4. 5.4 Navigate, Filter, And Customize Flow

    5. 5.5 Quiz #5

    1. 6.1 Ensuring Critical Knowledge Is Applied & Used

    2. 6.2 Most Important For The KM User Experience Moving Forward

    3. 6.3 Build KM Into Processes And Expectations

    4. 6.4 Business Roles Drive Success

    5. 6.5 Make Stakeholders Accountable

    6. 6.6 Measure Transfer Through A Business Lens

    7. 6.7 Monitor What Is—And Isn’T—Working

    8. 6.8 Quiz #6

About this course

  • Free
  • 38 lessons
  • 1 hour of video content