Course Description

This course will help participants understand how to match their organizations’ knowledge needs with the right capture and transfer approaches. It will include an overview of best practices for critical knowledge transfer and help participants understand needs to support access, refresh, and apply critical knowledge to realize the value.

Participants in this course will learn:

  • The best practice approach for critical knowledge transfer
  • How to focus through strategy
  • How to identify critical knowledge
  • Techniques for knowledge transfer
  • Knowledge transfer drivers and challenges
  • How to use knowledge risk matrix to evaluate competing priorities

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements
  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording

    • 2.3 Session Recording (Part 2)

    • 2.4 Test Your Learnings
  • 3

    Chapter 3 - Summary and Wrap-up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources

Instructor

Senior Project Manager

Matt Zacher

Matt is currently a Project Manager within APQC’s Advisory Service group. For the last 2 years, Matt has been managing process improvement and knowledge management projects for APQC’s Advisory Services team. Before APQC, Matt spent 10 years as a Certified Financial Planner at a leading financial firm and three years in project and change management in the high-tech manufacturing industry. He also spent eight years in the U.S. Army Infantry leading soldiers at the platoon and company level.