Course Description

This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities. 

Participants in this course will learn:

  • What the process lifecycle is and how the Seven Tenets of Process Management guide mature process practices
  • How the Seven Tenets work together to build a strong process management approach

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].


Course Curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

    • 1.3 Case Study Pre-Read
  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording (Part 1)

    • 2.3 Session Recording (Part 2)

    • 2.3 Testing Your Learnings
  • 3

    Chapter 3 - Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources

Instructor

Senior Advisor

Dewey Dorsett

Dewey joined APQC in 2015. He has been a lead consultant and senior advisor for 20+ years to both the service and manufacturing industries. His experience includes work with functions in research and development, operations, sales, supply chain, services and finance. This work has encompassed Process and Product design, Process Architecture, Scorecard development, Lean/Six Sigma Deployments, Business Process Re-design (BPR & BPM), and Supply Chain Management. His focus is on aligning change initiatives with organizational, strategic goals. Dewey also has extensive experience in performance management, team building, team facilitation and change management. Dewey is a certified Lean Six Sigma (LSS) Master Black Belt.