Course Description

In this course, participants develop process definition and modeling skills using tools such as process definition documents, SIPOC models, and RACI charts. Participants will learn the theory behind the tools and their practical application.

Participants in this course will learn how to:

  • Demonstrate understanding of how to scope a process
  • Conduct the essential analysis to design a process for purpose and fit
  • Document a process to meet the differing needs of the varied stakeholders of the process


Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course Curriculum

    1. 1.1 Workshop Learning Outcomes

    2. 1.2 APQC Course Completion Requirements

    1. 2.1 Link to Live Session

    2. 2.2 Session Recording

    3. 2.3 Testing Your Learnings

    1. 3.1 Course Evaluation

    2. 3.2 Session Presentation

    3. 3.3 Additional Resources: Articles and Templates

About this course

  • $425.00
  • 8 lessons
  • 3.5 hours of video content

Instructor

Senior Advisor Dewey Dorsett

Dewey joined APQC in 2015. He has been a lead consultant and senior advisor for 20+ years to both the service and manufacturing industries. His experience includes work with functions in research and development, operations, sales, supply chain, services and finance. This work has encompassed Process and Product design, Process Architecture, Scorecard development, Lean/Six Sigma Deployments, Business Process Re-design (BPR & BPM), and Supply Chain Management. His focus is on aligning change initiatives with organizational, strategic goals. Dewey also has extensive experience in performance management, team building, team facilitation and change management. Dewey is a certified Lean Six Sigma (LSS) Master Black Belt.