Course Description and Curriculum

Whether you are designing a new process or improving an existing one, process analysis is an important skillset to identify and select the most appropriate improvement opportunities, and to evaluate and design future state processes. During this course, you will learn about common process analysis techniques and when/how to apply them for varying types of processes.

  • 1

    PAT - 1 Introduction & Stage Setting

    • PAT - 1.1 Introduction To Course Instructor and Curriculum

    • PAT-1.2 APQC's Process Management and Improvement Approach

    • PAT-1.3 APQC Process Management Life Cycle and Seven Tenets

    • PAT - 1.4 Process Analysis Techniques Course Objectives

  • 2

    PAT - 2 What Is Process Analysis and Why It Is Important

    • PAT 2.1 Introduction to Process Analysis Techniques

    • PAT - 2.2 Quiz #1

  • 3

    PAT - 3 Defining The Context For Process Analysis

    • PAT 3.1 Defining a Well Designed Process

    • PAT - 3.2 Quiz #2

  • 4

    PAT - 4 Process Requirements and Needs Analysis

    • PAT 4.1 Understanding Process Requirements and Determining What They Are

    • PAT - 4.2 - Quiz #3

  • 5

    PAT - 5 Workflow and Process Timing Analysis

    • PAT 5.1 Process Workflow and Cycle Time Analysis

    • PAT - 5.2 Quiz #4

  • 6

    PAT - 6 Risk Analysis

    • PAT 6.1 Risk Assessment Concepts and Techniques

    • PAT 6.2 Failure Mode and Effects Analysis

    • PAT 6.3 FMEA Video

    • Copy of PAT 6.4 Poka Yoke Concept

    • Copy of PAT - 6.5 Quiz #5

  • 7

    PAT - 7 Analytical Concepts From Lean and Six Sigma

    • PAT 7.1 Concepts in Value and Waste

    • PAT 7.2 Kaizen Approach

    • PAT 7.3 DMAIC-A Process Analysis Structure

    • PAT - 7.4 Quiz #6

  • 8

    PAT - 8 Resource Needs and Costs

    • PAT 8.1 Resource Needs and Costs

    • Copy of PAT - 8.2 Quiz #7

  • 9

    PAT - 9 Highlights & Wrap-up

    • PAT - 9.1 Course Summary

    • PAT- 9.2 Instructor Video

    • PAT - 9.3 Course Evaluation

Instructor

Senior Advisor

Dewey Dorsett

Dewey joined APQC in 2015. He has been a lead consultant and senior advisor for 20+ years to both the service and manufacturing industries. His experience includes work with functions in research and development, operations, sales, supply chain, services and finance. This work has encompassed Process and Product design, Process Architecture, Scorecard development, Lean/Six Sigma Deployments, Business Process Re-design (BPR & BPM), and Supply Chain Management. His focus is on aligning change initiatives with organizational, strategic goals. Dewey also has extensive experience in performance management, team building, team facilitation and change management. Dewey is a certified Lean Six Sigma (LSS) Master Black Belt.