Course Description

This course will focus on identifying measurement strategies appropriate to your level of KM maturity. Participants will be introduced to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes. Through discussion and activities, participants will learn which measures are appropriate for their KM approaches, understand the process for monitoring and adapting measures over time, and gain insight into measurement practices at other organizations.

This course includes :

  1. Introduction and Stage Setting
  2. Fundamentals for Measuring KM
    Defining Knowledge Management, the use of KM approaches and KM measurement activities, and how it provides value
  3. Identifying Appropriate Measures
    Identification of effective measurement strategies and understanding the APQC's KM Maturity Model
  4. Define and Align KM Measures to Business Issues
    Utilizing the value path technique to create measures and indicators of KM aligned with specific business outcomes
  5. Highlights & Wrap-Up
    Summary, final thoughts, and takeaways

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at

Course Curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording

    • 2.3 Test Your Learnings

  • 3

    Chapter 3: Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation


Senior Project Manager

Darcy Lemons

As a member of the Advisory Services team, Darcy Lemons helps APQC clients develop, maintain, and improve knowledge management programs. Depending on the client’s need, Darcy works with organizations to assess capabilities and performance, develop strategies and action plans, drive improvement projects, and conduct training and workshops.