Course Description

Knowledge elicitation is a key step in APQC’s transfer of knowledge approach. This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will explore the common ways to identify critical knowledge and the roles most effective in a structured knowledge elicitation and transfer event.

Participants completing this course will be able to:

  • Explain how knowledge elicitation and knowledge transfer activities enable APQC's knowledge flow processes
  • Build the business case for eliciting, capturing, and transferring knowledge by identifying the drivers for success
  • Differentiate between various knowledge management approaches and how knowledge elicitation supports each
  • Assess their organization's readiness for knowledge elicitation and transfer
  • Use APQC’s proven knowledge elicitation techniques and tools 



As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Course curriculum

    1. 1.1 Introduction Video

    2. 1.2 APQC Course Completion Requirements

    3. 1.3 Learning Outcomes

    1. 2.1 Definition of Knowledge Management

    2. 2.2 APQC's Knowledge Flow Process

    3. 2.3 Importance of Elicitation and Transfer

    4. 2.4 Opportunities and Priorities for KM

    5. 2.5 Business Case for Knowledge Elicitation and Transfer

    6. 2.6 Quiz #1

    1. 3.1 Knowledge Management Approaches and Techniques

    2. 3.2 Ways to Transfer Knowledge

    3. 3.3 Enabling the Knowledge Flow Process

    4. 3.4 Is Your Organization Ready?

    5. 3.4a Readiness Assessment

    6. 3.5 Factors to Consider

    7. 3.6 Key Steps to Elicit and Capture Knowledge

    8. 3.7 Quiz #2

    1. 4.1 Identifying Knowledge

    2. 4.2 Where to Find Critical Knowledge

    3. 4.3 Best Practices for Knowledge Identification

    4. 4.4 Knowledge Loss Risk Matrix

    5. 4.5 Are We Focused on the Right Knowledge?

    6. 4.6 Quiz #3

    1. 5.1 Collecting Knowledge

    2. 5.2 Best Practices for Knowledge Capture

    3. 5.3 Collect Role Specific Knowledge

    4. 5.4 Tools to Support Knowledge Capture

    5. 5.5 Getting Started

    6. 5.6 Quiz #4

    1. 6.1 Formal Knowledge Elicitation

    2. 6.2 Outline for Knowledge Elicitation Sessions

    3. 6.3 Engaging Stakeholders

    4. 6.4 Roles

    5. 6.5 Quiz #5

    6. 6.6 Before the Session

    7. 6.7 Before the Session: Know Your Audience

    8. 6.8 During the Session

    9. 6.9 Conducting the Session

    10. 6.10 Facilitation Tips

    11. 6.11 During the Session: Recognize Nonverbal Signs

    12. 6.12 After the Session

    13. 6.13 Quiz #6

About this course

  • $325.00
  • 50 lessons
  • 1 hour of video content