Course Description

Knowledge is necessary to get work done, whether that is competency/expertise in a function or technical skill and insights into the rules, constraints, and how you collaborate with others. Knowledge exists in many forms and this course clarifies what knowledge is and how it is related to data and information. With that foundation, common techniques to get control of knowledge are introduced and how they are collectively knowledge management. Participants will leave this course with a roadmap to all things knowledge which can be used to organize ideas and gain clarity with their efforts to improve knowledge capture, transfer, and reuse.


This course will teach participants:

  • The differences between knowledge and knowledge management
  • Why organizations leverage knowledge management
  • Common knowledge management objectives
  • How knowledge management enables knowledge flow
  • Challenges organizations have with knowledge and the impact on knowledge management


Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course Curriculum

    1. 1.1 Workshop Learning Outcomes

    2. 1.2 APQC Course Completion Requirements

    1. 2.1 Link to Live Session

    2. 2.2 Session Resources

    3. 2.3 Session Recording (Part 1)

    4. 2.3 Session Recording (Part 2)

    5. 2.4 Test Your Learnings

    1. 3.1 Course Evaluation

    2. 3.2 Session Presentation

    3. 3.3 Additional Resources

About this course

  • $425.00
  • 10 lessons
  • 3.5 hours of video content

Instructor

Executive Director, Client Solutions Cindy Hubert

As an executive director of client solutions, Cindy Hubert brings both a strategic and pragmatic approach to designing solutions for APQC clients by bringing together all aspects of APQC’s capabilities to solve real problems. Over the past 20 years with APQC, Cindy has provided the leadership and oversight to more than 500 client projects around the world involving transfer of best practices, benchmarking, knowledge management, and process and performance management using APQC's proven methodologies. Cindy has helped innovate, develop, and implement APQC’s knowledge management methodologies, and led the development and implementation of APQC’s Levels of Knowledge Management Maturity® framework in 2007. This framework is used by organizations globally to guide, develop, and execute their KM strategies and approaches. She was later instrumental in APQC’s creation and launch of its Interactive KM Framework and KM Capability Assessment Tool.