Course Description

This course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Understanding that work only gets done through process, how we design, document, manage, and support processes over time is stronger when we apply proven process and process management practices. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.

Learning Outcomes

  • Understand the basics of any process
  • Illustrate different types of processes
  • Apply Understanding of Process context to the scope and details of a process
  • Recognize the phases of a Process lifecycle
  • Evaluate Process knowledge components
  • Understand the importance of Process measures and controls
  • Differentiate Process improvement Approaches


 Audience

  • New employees for onboarding new team members who need to understand the basics of process management.
  • Business leaders and managers for those looking to improve or manage their workflows and drive continuous improvement.
  • Technology implementers applying new or improved technology to ensure alignment with existing processes.
  • Transformation project teams involved in transformation projects, mergers, or acquisitions to ensure successful process integration.

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Course Credits

 

As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.