Course Description

This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization.  A participant will learn why organizations build knowledge management capabilities and the value it can provide.  Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.  Group discussions and activities will help the participant identify knowledge problems and understand best practices and techniques to apply to overcome knowledge management challenges. Participants will leave with a pragmatic and holistic view of how to approach knowledge management for their organizations.


This course will teach participants:

  • The differences between knowledge and knowledge management
  • Why organizations leverage knowledge management
  • Common knowledge management objectives
  • How knowledge management enables knowledge flow
  • Challenges organizations have with knowledge and the impact on knowledge management


Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course Curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

    • 1.3 Course Handouts
  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording (Part 1)

    • 2.3 Session Recording (Part 2)

    • 2.4 Test Your Learnings
  • 3

    Chapter 3: Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources