APQC Academy

This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization.  A participant will learn why organizations build knowledge management capabilities and the value it can provide.  Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management. Group discussions and activities will help the participant identify knowledge problems and understand best practices and techniques to apply to overcome knowledge management challenges. Participants will leave with a pragmatic and holistic view of how to approach knowledge management for their organizations.

Learning Outcomes

• Compare the differences between knowledge and knowledge management
• Understand why organizations leverage knowledge management
• Identify the common knowledge management objectives
• Understand how knowledge management enables knowledge flow
• Understand the challenges organizations have with knowledge and the impact on knowledge management 

Audience

• New employees need to understand the basics of knowledge management.
• Business leaders and managers looking to implement or improve knowledge management practices within their organizations.
• Knowledge management professionals responsible for managing and disseminating knowledge within their organizations.
• IT and information systems professionals involved in the technical aspects of knowledge management systems.
• HR and training professionals focused on employee development and organizational learning.
• Consultants who advise organizations on best practices in knowledge management.
• Students and academics studying business management, knowledge management, information systems, or related fields.

As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.