Course Description

This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization.  A participant will learn why organizations build knowledge management capabilities and the value it can provide.  Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.  Group discussions and activities will help the participant identify knowledge problems and understand best practices and techniques to apply to overcome knowledge management challenges. Participants will leave with a pragmatic and holistic view of how to approach knowledge management for their organizations.

Learning outcomes

  • Compare the differences between knowledge and knowledge management
  • Understand why organizations leverage knowledge management
  • Identify the common knowledge management objectives
  • Understand how knowledge management enables knowledge flow
  • Understand the challenges organizations have with knowledge and the impact on knowledge management 


As an IACET Accredited Provider, APQC offers .4 IACET CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.


Course curriculum

    1. Intro to KM - 1.1 Introduction Video

    2. Intro to KM - 1.2 APQC Course Completion Requirements

    3. Intro to KM - 1.3 Learning Outcomes

    1. Intro to KM - 2.1 Identifying Personal Knowledge

    2. Intro to KM - 2.2 Differentiate Between Elicit and Tacit Knowledge

    3. Intro to KM - 2.3 Define Common Knowledge Assets

    4. Intro to KM - 2.4 Quiz #1

    1. Intro to KM - 3.1 Various Levels of Knowledge and Information

    2. Intro to KM - 3.2 How Knowledge Matures

    3. Intro to KM - 3.3 How to Identify a Knowledge Problem

    4. Intro to KM - 3.3 How to Identify a Knowledge Problem Example

    5. Intro to KM - 3.4 Quiz #2

    1. Intro to KM - 4.1 Definition of KM

    2. Intro to KM - 4.2 Identify Common KM Objectives

    3. Intro to KM - 4.3a Top Priorities for Knowledge Management

    4. Intro to KM - 4.3b Value Proposition for KM

    5. Intro to KM - 4.3c Productivity Drains

    6. Intro to KM - 4.4 Opportunities for KM to Capitalize On

    7. Intro to KM - 4.5 Quiz #3

    1. Intro to KM - 5.1 Value Created When Knowledge Flows

    2. Intro to KM - 5.2 Strategic Concept for Designing KM

    3. Intro to KM - 5.3 Identify Knowledge Flow Enablers

    4. Intro to KM - 5.4 Understand User Needs

    5. Intro to KM - 5.5 Quiz #4

    6. Intro to KM - 5.6 Identify Barriers to Get Knowledge to Flow

    7. Intro to KM - 5.7 Understand and Breaking Down the Barriers

    8. Intro to KM - 5.7b Understand and Breaking Down the Barriers Resource

    9. Intro to KM - 5.8 A Portfolio of KM Approaches

    10. Intro to KM - 5.9 Top 5 Target KPIs for KM Investments

    11. Intro to KM - 5.10 Quiz #5

    1. Intro to KM - 6.1 How and Where to Start

    2. Intro to KM - 6.2 Threats to KM

    3. Intro to KM - 6.3 KM Approaches

    4. Intro to KM - 6.4 Enduring lessons in KM

    5. Intro to KM - 6.5 Quiz #6

About this course

  • $325.00
  • 40 lessons
  • 1 hour of video content