Course Description

This course introduces the participant to the fundamentals of measurement, analytics, and benchmarking. Participants will be able to define and align common data and analytics terms, explain measurement principles and proven practices, describe analytics and common techniques and how to use them, and understand the power of benchmarking and its various forms.

This course includes :

  1. Introduction and Stage Setting
  2. Measurement & Analytics Overview
    Understanding the power of benchmarking (analytics) and its various forms
  3. Foundations for Effective Measurement
    Defining the core principles and practices for focused and enabling measurement.
  4. Leveraging Benchmarks to Drive Improvement
    Recognize when and how to apply benchmarks to set targets and identify improvement opportunities
  5. Data Integrity and Validation
    Understanding the importance of data consistency and the criticality of validation /normalization of data
  6. Highlights & Wrap-Up
    Summary, final thoughts, and takeaways

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at

Course Curriculum

coming soon

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording

    • 2.3 Testing Your Learnings

  • 3

    Chapter 3: Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation


Senior Advisor

Dewey Dorsett

Dewey joined APQC in 2015. He has been a lead consultant and senior advisor for 20+ years to both the service and manufacturing industries. His experience includes work with functions in research and development, operations, sales, supply chain, services and finance. This work has encompassed Process and Product design, Process Architecture, Scorecard development, Lean/Six Sigma Deployments, Business Process Re-design (BPR & BPM), and Supply Chain Management. His focus is on aligning change initiatives with organizational, strategic goals. Dewey also has extensive experience in performance management, team building, team facilitation and change management. Dewey is a certified Lean Six Sigma (LSS) Master Black Belt.