Course Description

This workshop will focus on how to use principles of process design and analysis for helping knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support the interactive exercises.

This course includes:

  1. Introduction & Stage Setting
  2. Common Terms & Definitions
  3. The 6 Best Practices for Putting Knowledge in the Flow of Work:
    • BP#1: Focus on business problems
    • BP#2: Embed Support in the business
    • BP #3: Make it Easy to Access, Contribute, & Use Knowledge
    • BP#4: Integrate KM Into the Way Work is Done
    • BP#5: Tie KM to Performance & Career Goals
    • BP#6: Help & Support People Along the Way
  4. Highlights & Wrap-Up
    Summary, final thoughts, and takeaways

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at

Course Curriculum

coming soon

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording (Part 1)

    • 2.3 Session Recording (Part 2)

    • 2.4 Test Your Learnings

  • 3

    Chapter 3: Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources


Senior Project Manager

Darcy Lemons

As a member of the Advisory Services team, Darcy Lemons helps APQC clients develop, maintain, and improve knowledge management programs. Depending on the client’s need, Darcy works with organizations to assess capabilities and performance, develop strategies and action plans, drive improvement projects, and conduct training and workshops.