Course Description

During this course, participants will learn how to define an end-to-end (E2E) process that leverages the power of a process framework and avoids multiple, conflicting versions of E2E processes and their process components. Participants will leave being able to select an end-to-end (E2E) process approach that fits your organization’s needs. As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Curriculum

    1. DETP - 1.1 Instructor Video & Introductions

    2. DETP-1.2 APQC Course Completion Requirements

    3. DETP - 1.2 APQC Blog Post

    4. DETP - 1.4 E2E Agenda

    5. DETP - 1.5 APQC's Process Management and Process Improvement Approach

    6. DETP - 1.6 Business Card Example

    7. DETP - 1.7 End-to-End Process Survey Summary

    1. DETP - 2.1 Process and Framework Fundamentals

    2. DETP -2.2 A Process Definition

    3. DETP - 2.3 Process Models Help With Design and Scoping

    4. DETP - 2.4 Process Frameworks Anchor The Enterprise

    5. DETP - 2.5 A Look Inside The Process Classification Framework

    6. DETP - 2.6 Develop and Train Employees

    7. DETP - 2.7 How To Access The PCF

    8. DETP - 2.8 Quiz #1

    1. DETP - 3.1 End-to-End (E2E) Overview

    2. DETP - 3.2 What Is An End-to-End (E2E) Process

    3. DETP -3.3 Identifying E2E Processes

    4. DETP - 3.4 Determine The Level Of Detail

    5. DETP - 3.5 Benefits of E2E

    6. DETP - 3.6 Risks Of Mis-Managing E2E

    7. DETP - 3.7 E2E Processes - Order To Cash

    8. DETP - 3.8 Using the PCF to Define Order to Cash (slides 23 and 24)

    9. DETP - 3.9 Handoffs Are Not Always Sequential

    10. DETP - 3.10 Audience Detail and Analysis

    11. DETP - 3.11 Process Analysis

    12. DETP - 3.12 Quiz #2

    1. DETP - 4.1 Process Variants

    2. DETP - 4.2 Happy Path and Process Variants

    1. DETP - 5.1 Approaches

    2. DETP - 5.2 I2M At Hospira

    3. DETP - 5.3 Alignment Example

    4. DETP - 5.4 Quiz #3

    1. DETP - 5.1 Stakeholder Involvement

    2. DETP - 5.2 Common Barriers To Success

    3. DETP - 5.3 Governance

    4. DETP - 5.4 Who Is Part Of The Process/Common Process Management Roles

    5. DETP - 5.5 Enable Measurement

    6. DETP - 5.6 Garnering Cross-Functional Buy-In

    7. DETP - 5.7 Quiz #4

About this course

  • $325.00
  • 45 lessons
  • 0.5 hours of video content