Course Description

This course will walk participants through the first two phases of APQC’s Knowledge Management Program Framework: creating a call to action for KM and developing an associated KM strategy that is aligned to organizational goals and business imperatives.

This session leverages APQC’s Levels of Knowledge Management Maturity℠ as the foundation for creating and managing processes that help knowledge flow to the right people at the right time so they can act on it and impact organizational performance.  

Participants in this course will:

  • Understand common terms used in strategic planning
  • Learn best-in-class strategic planning methodology and frameworks
  • Participate in a strategic planning process for knowledge management
  • Learn requirements for a KM strategic plan
  • Collaborate and learn from other workshop participants

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

    • 1.3 Download Before Online Session
  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording (Part 1)

    • 2.3 Session Recording (Part 2)

    • 2.4 Test Your Learnings
  • 3

    Chapter 3 - Summary & Wrap-up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources

Instructor

Senior Project Manager

Darcy Lemons

As a member of the Advisory Services team, Darcy Lemons helps APQC clients develop, maintain, and improve knowledge management programs. Depending on the client’s need, Darcy works with organizations to assess capabilities and performance, develop strategies and action plans, drive improvement projects, and conduct training and workshops.