Course Description

This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value-driven purposes will also be discussed. Participants will also learn how to adopt or tailor a process framework for their organizations and apply process frameworks to improve process management, content management, and benchmarking.

This course will: 

  • Discuss process fundamentals
  • Describe a process framework
  • Discuss how to leverage the framework
  • Explain how to customize the framework

Course Credits

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

If you are interested in taking this course, but the date/time don't work for you, please contact us at [email protected].

Course curriculum

  • 1

    Chapter 1 - Welcome & Introduction

    • 1.1 Workshop Learning Outcomes

    • 1.2 APQC Course Completion Requirements

  • 2

    Chapter 2 - Session Content & Recordings

    • 2.1 Link to Live Session

    • 2.2 Session Recording

    • 2.3 Testing Your Learnings

  • 3

    Chapter 3 - Summary & Wrap-Up

    • 3.1 Course Evaluation

    • 3.2 Session Presentation

    • 3.3 Additional Resources


Senior Project Manager

Matt Zacher

Matt is currently a Project Manager within APQC’s Advisory Service group. For the last 2 years, Matt has been managing process improvement and knowledge management projects for APQC’s Advisory Services team. Before APQC, Matt spent 10 years as a Certified Financial Planner at a leading financial firm and three years in project and change management in the high-tech manufacturing industry. He also spent eight years in the U.S. Army Infantry leading soldiers at the platoon and company level.